SHIPPING & RETURNS

Due to COVID-19, carrier delays may apply. These delays are not our responsibility .

RETURNS:

We don’t accept returns but feel free to contact us with any questions or problems.

SHIPPING:

Please allow 2-3 business days for your order to be processed. It may take up to 48 hours for the carrier to update your tracking number. (USPS, DHL and Canada Post.) All orders are shipped with a tracking number, which is emailed to you upon your order being processed. We use Canada Post for Canadian orders, USPS for US orders, and DHL for international orders. 

The estimated delivery times for ‘USPS Priority Mail’ and ‘Canada Post Express’ Shipping is 2-3 business days once you have received the shipping confirmation with a tracking number. These times are supplied by service providers and we are not responsible for items arriving after that time frame. USPS orders are occasionally subject to delays at the border; please plan your urgent orders accordingly.

North America Shipping 

  • Free tracked shipping over $150+ (before taxes).

  • Standard shipping rates will apply to all orders under $150

  • Please review your tracking number which is sent to you upon shipping

  • There is no duty for US and CAD orders under $800

  • If your order is urgent, please select the fastest shipping option

International Shipping 

  • International shipments are responsible for any additional fees (such as taxes/duties/brokerage fees) upon arrival of the package. This is up to the destination country and can not be controlled by Mala Collective.

  • Mala Collective does not cover the duty of a shipment. Nor do we provide invoices for lesser dollar amounts.

  • Please review your tracking number supplied to you via email to locate the whereabouts of your order.

Q: I paid for faster shipping but my order arrived after the estimated time. Can I get my money back?

A: We do not refund shipping charges. These times are provided by service provider and we are not responsible for items arriving after that time frame. We believe your piece will arrive right when it's suppose to.

* we do not accept returns

* we cannot be held responsible for lost or stolen packages

*please note: If there is a statutory holiday during the time your order is shipped, there will be delays as the shipping service may be closed.